2022-12-20|Multi-Factor Authentication (MFA)

To whom it may concern

Professional Engineers of Ontario wrote:

PEO Enhanced security to protect user data - Activate Account

To better secure and protect Professional Engineers Ontario (PEO) licence holder and applicant data, PEO is implementing multi-factor authentication (MFA) to access the PEO portal.
Your PEO portal user account has been migrated to the multi-factor account (MFA) system.
You must activate your account for MFA before you can log in to the PEO Portal.

Professional Engineers of Ontario wrote:

Account Locked

Your PEO Portal account has been locked due to too many failed login attempts.

PEO Enhanced security to protect user data - Activate Account
To better secure and protect Professional Engineers Ontario (PEO) licence holder and applicant data, PEO is implementing multi-factor authentication (MFA) to access the PEO portal. Your PEO portal user account has been migrated to the multi-factor account (MFA) system. You must activate your account for MFA before you can log in to the PEO Portal.

Account Locked
Your PEO Portal account has been locked due to too many failed login attempts.

Professional Engineers of Ontario wrote:

Account password reset

A password reset request was made for your PEO Portal account. If you did not make this request, please contact technical@peo.on.ca immediately.
At this time your password can only be reset by an administrator. Please send a request to technical@peo.on.ca.

Please reset my password since it can only be reset by an administrator.
Technical Issue Reporting wrote:

Account password reset

From our system log, I could see that you have logged in successfully. Please let us know if you still want to reset your password.
I was finally able to log in after many many attempts. The problem was that I didn't get any activation token. When I tried it a few days later, I received an activation token OK.
So, I am all set, but you may want to keep in mind that there is a reliability issue with the MFA, which is most probably handled outside of PEO control...
Technical Issue Reporting wrote:

Technical Issue Reporting Autoreply

Thank you for your email. A PEO Representative will respond to your email as soon as possible.
Thank you very much for your attention.

Account password reset
A password reset request was made for your PEO Portal account. If you did not make this request, please contact technical@peo.on.ca immediately. At this time your password can only be reset by an administrator. Please send a request to technical@peo.on.ca.

Account password reset
From our system log, I could see that you have logged in successfully. Please let us know if you still want to reset your password.

Technical Issue Reporting Autoreply
Thank you for your email. A PEO Representative will respond to your email as soon as possible.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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2025-10-15T17:08:43.000Z