2025-08-19|Communauto Vehicle's Tire Self-Destruction

To whom it may concern

• I accessed a Communauto vehicle in Montréal, QC, Canada, on 2025-08-02 (Saturday). I drove it all the way to Baie-Comeau, QC, Canada, and stayed at my geological engineer/exploration geologist daughter Évelyne's apartment until 2025-08-13 (Wednesday).

• While driving back to Montréal, QC, Canada, we have experienced sudden catastrophic loss of control in Baie-Saint-Paul, QC, Canada. Fortunately, my geological engineer/exploration geologist daughter Évelyne was driving the car. She is much more agile than I am, and was able to stir the car towards the curb in order to avert a fatal collision. Otherwise, I would not have been alive to write this report.

• We were utterly shocked to find that the front-left tire had self-destructed, as shown below.

  

• During severe thunderstorm, I immediately called Communauto <tel:+1-877-496-1116> for assistance. Communauto's agent quickly responded and arranged towing service.

  <tel:+1-833-500-0376>
  Voici l'Assistance routière Communauto. Ce sera SPECIALITE REMORQUAGE INC qui vous viendra en aide d'ici 58 mins. Pour visionner les détails de votre demande, cliquez: https://rdsaid.com/2p9czsar. Soyez avisé, que les taux de transferts de données pourraient s'appliquer.

• The tow truck arrived just as promised by Communauto's agent. However, the driver could not continue to Montréal, QC, Canada, on 2025-08-13 (Wednesday) because of hours-of-service (HOS) regulations.

• I called Communauto <tel:+1-877-496-1116> again for advice. Communauto's agent searched for least costly accommodation, and proposed the following.
  1. Hôtel Baie-Saint-Paul: $171/night
  2. Motel des Cascades: $164/night

• We immediately went to these 2 hotel/motel to check them out. However, neither of them was available.

  

• In panic, we searched for more hotels/motels around Baie-Saint-Paul, QC, Canada, and called as many as 8 candidates. However, none of them was available for the night (COMPLET, NO VACANCY).

• In distress, we stayed at McDonald's restaurant until 22:20. We then begged for brief stay until midnight at Pizza Salvatoré, but we were promptly kicked out.

• In desperation, we found a picnic table at a private property, and slept only about 1 to 2 hours. A few hours later, i.e., 2025-08-14 (Thursday) at 03:00, the tow truck driver was able to drive us from Baie-Saint-Paul, QC, Canada, to Montréal, QC, Canada, via Québec, QC, Canada.

  

• In conclusion, Communauto at first promised us that we would get back to Montréal, QC, Canada, on the same day, i.e., 2025-08-13 (Wednesday). We feel that we deserve at least the cost of food and drink to stay alive plus equivalent accommodation during this ordeal, just as airline companies are obliged to do. Your authorisation is hereby requested.
  • $171.00 CAD (equivalent accommodation) + $48.73 CAD (food & drink) = $219.73 CAD

  

• Thank you very much for your attention.

To whom it may concern

• Communauto wrote:

  Communauto - Reçu d'achat non accepté
  Voici la raison du refus, aussi mentionné dans votre liste de réservations : Achat d'un produit non autorisé

• The issue was escalated to the management, which quickly responded by understanding the traumatic incident, issuing apologies, and approving compensation. Hence, my confidence in Communauto has been fully restored. Merci beaucoup!

• Thank you very much for your attention.

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"Sunatori, Go Simon" <GS.Sunatori@HyperInfo.CA>

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• 2025-09-11T03:38:37.000Z